FAQs

Q?

How does your underwear differ from standard cotton briefs?

A.

Bamboo fibre is much finer than cotton, creating underwear that is lighter, softer, has a more luxurious drape and helps keep moisture away from the skin

Q?

Do you offer a money back guarantee?

A.

Yes, we stand by our products both in quality and expectations. As such, we will always be happy to offer a refund or exchange upon return of our products (in original condition) within 14 days (less shipping costs we incurred). The buyer is responsible for any return shipping costs.

Q?

What are your shipping costs?

A.

For Australian customers, we offer 100% free shipping on standard delivery. We also offer express delivery of which there are nominal charges.

For International customers, please see the various rates pending your country.

Q?

How quickly will I receive my order?

A.

We ship all our orders within 24 business hours after payment is received. We utilise Australia Post for all our domestic orders (2-7 business days) and offer an express shipping option (1-2 business days) for a small charge. Tracking will also be provided.

International customers should normally receive delivery within 5-10 business days.